Cancelling Xero depends on who manages your subscription and how you're being billed. This guide covers cancellation through your Xero account, accountant-managed subscriptions, and third-party billing methods.
Many Xero subscriptions are managed by accounting partners or bookkeepers rather than the business owner directly. If your accountant set up your account, you won't see billing options in your Xero dashboard.
These steps work if you manage your own Xero subscription directly. If your accountant manages your account, you'll need to contact them instead.
Go to xero.com and sign in with your username and password. Make sure you're logging in as the organization owner or billing contact.
Click your organization name in the top right corner, then select Settings. From the left menu, choose Subscription.
Review your current plan and billing information. Look for a Cancel subscription or Downgrade option near your plan details.
Click Cancel subscription and follow the prompts. Xero may ask for feedback about why you're cancelling before confirming the cancellation.
You should receive an email confirmation of your cancellation. Your access continues until the end of your current billing period.
Xero subscriptions can work differently depending on who set up your account. These tips cover common edge cases.
These details can affect your cancellation timing or whether it goes through properly.
Check if your accountant or accounting firm manages your Xero subscription. You may need to contact them to cancel rather than doing it yourself.
You can use Xero until your current billing period expires, even after cancelling. Make sure to export any data you need.
Annual Xero plans typically don't offer prorated refunds. Check your billing date to time your cancellation appropriately.
If cost is your main concern, you might be able to downgrade your plan instead of cancelling completely.
Don't see a cancel option? Your subscription might be managed by your accountant or billed through a partner. Try one of these alternatives.
If your accountant or accounting firm manages your Xero subscription, you'll need to contact them to cancel.
Accounting firms and bookkeepers
Xero certified partners
Business consultants
Call Xero customer support if you need help cancelling your subscription or have questions about your account.
1-800-680-XERO (9376)
Contact Xero support via email if you can't find the cancel option in your account settings.
support@xero.com
Quick answers to frequently asked Xero questions.
Step-by-step guides for other business software services.
See all cancellation guides