Cancelling QuickBooks isn't always straightforward — it depends on how you're being billed and which plan you have. This guide walks through every method, including subscriptions purchased directly from Intuit or through third-party resellers.
QuickBooks subscriptions often come with annual commitments and auto-renewal terms. If you purchased through a reseller or accountant, you may need to cancel through them instead of your QuickBooks account. Check your plan details before cancelling to avoid unexpected charges.
Follow these steps to cancel your QuickBooks subscription directly. If you purchased through a third party, see the alternative methods section.
Go to QuickBooks.com and log in with your Intuit ID. Make sure you're using the account that owns the subscription you want to cancel.
Click your profile icon in the top right corner, then select Account and Settings from the dropdown menu.
In the left sidebar, click on Billing & Subscription. This will show all your active QuickBooks subscriptions and payment details.
Find the subscription you want to cancel and click Cancel subscription. You may be asked to complete a brief survey about your cancellation reasons.
Review the cancellation details and click Confirm cancellation. You'll receive a confirmation email, and your access will continue until the end of your current billing period.
QuickBooks subscriptions can work differently depending on your plan or how you signed up. These tips cover common edge cases.
These details can affect your cancellation timing or whether it goes through properly.
Look at your credit card or bank statement to see if you're being charged by Intuit directly or through a reseller. If it's not Intuit, you'll need to cancel through the reseller.
After cancelling, you can still view and export your QuickBooks data for 12 months. After that, you'll need to resubscribe to access your files.
Annual subscribers must cancel before their renewal date to avoid being charged for another year. Monthly subscribers can cancel anytime and won't be charged for the next month.
If cost is your concern, you might be able to downgrade your plan or switch billing cycles instead of cancelling completely.
If you can't cancel through your QuickBooks account, you may need to go through phone support or your reseller. The right option depends on how you're being billed.
If you purchased QuickBooks through an accountant, retailer, or business partner, you'll need to cancel through them instead of your QuickBooks account.
Accounting firms and bookkeepers
Business consultants
Office supply stores (Staples, Office Depot)
Technology resellers
You can also cancel your QuickBooks subscription by calling Intuit customer support directly.
1-800-446-8848
Quick answers to common questions about cancelling QuickBooks.
