Cancelling Wistia is straightforward since most users are billed directly through their website account. This guide covers the cancellation process and what to expect with your video hosting subscription.
Wistia bills directly through their website for most business users. Annual plans may have different cancellation terms than monthly subscriptions. Check your billing settings to confirm your plan type before cancelling.
Here's how to cancel Wistia directly through your account. The process is the same for all plan types.
Go to wistia.com and sign in using your account credentials. Make sure you're logged in as an account administrator.
Click your profile icon in the top right corner, then select Account Settings from the dropdown menu.
In the left sidebar, click on Billing to access your subscription and payment information.
Scroll down and click Cancel Subscription. You may be asked to provide feedback about your reason for cancelling.
Review the cancellation details and confirm. You'll receive an email confirmation and your account will remain active until the end of your current billing period.
A few details that might affect your Wistia cancellation or timing.
Quick notes before you cancel your video hosting subscription.
Wistia charges monthly or annually. Your account remains active until the end of the current billing period, so time your cancellation accordingly.
Download any videos, analytics reports, or lead data you want to keep. This information becomes inaccessible once your subscription ends.
Only account administrators can cancel subscriptions. Regular team members won't see the cancellation option in billing settings.
If cost is the issue or you need fewer features, downgrading might work better than cancelling completely.
If you can't access your account settings, try contacting Wistia support directly for assistance with cancellation.
If you can't access your account or need help with cancellation, email Wistia support.
support@wistia.com
Quick answers to frequently asked questions about cancelling Wistia.
Step-by-step guides for other business software services.
See all cancellation guides