Cancelling Loom isn't always straightforward — it depends on how you're being billed. This guide walks through every method, whether you're on an individual plan or part of a team account.
Most Loom users can cancel directly from their account settings. Team members on Business plans may need their admin to cancel, while some users who subscribed through app stores will need to cancel there instead.
Follow these steps to cancel your Loom subscription. The process may vary slightly depending on your plan or how you signed up.
Go to loom.com and log in with your email and password. Make sure you're logged into the account that has the active subscription.
Click your profile picture in the top right corner, then select Settings from the dropdown menu.
In the left sidebar, click Billing to view your current subscription details and payment information.
Scroll down to find the Cancel Subscription button. Click it and follow the prompts to confirm your cancellation.
You'll receive an email confirmation that your Loom subscription has been cancelled. Your access continues until the end of your current billing period.
A few things that might affect your Loom cancellation.
These details can affect your cancellation timing or whether it goes through properly.
Look at your billing section to confirm whether you're billed directly by Loom or through Apple, Google, or your company. This determines where you cancel.
You'll keep full access to Loom Pro features until your current billing cycle ends, even after cancelling.
Removing Loom from your devices doesn't stop your subscription. You need to cancel through your account settings or app store.
If you're not using Loom enough, you might be able to downgrade instead of cancelling completely.
If you can't cancel through your Loom account, you may need to go through app stores. The right option depends on how you're being billed.
Cancel through App Store subscriptions if you signed up for Loom Pro on iPhone or iPad.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideCancel through Google Play if you subscribed to Loom Pro via the Android app.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkEmail Loom support if you can't cancel through your account settings.
support@loom.com
Loom's support team can help with cancellation issues if you're having trouble cancelling yourself.
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