There are a few different ways to cancel Sunbasket, depending on how you manage your account. This guide covers cancellation through the Sunbasket website, mobile app, and customer service options.
Sunbasket allows you to skip weeks instead of cancelling, which can lead to confusion about billing. Even when skipping, your subscription remains active and you may still be charged weekly fees. Full cancellation stops all future charges.
These steps work for most Sunbasket users through the website or mobile app. The process takes just a few minutes.
Visit sunbasket.com and sign in using your email and password, or open the Sunbasket mobile app.
Click your profile icon in the top right corner, then select Account Settings from the dropdown menu.
In your account settings, look for Plan Management or Subscription Details section on the left sidebar.
Click Cancel Subscription button. Sunbasket may offer alternatives like skipping weeks or changing delivery frequency before proceeding.
Complete any required feedback survey and confirm your cancellation. You'll receive a confirmation email within a few minutes.
A few things that might affect your Sunbasket cancellation process.
These details can affect your cancellation timing or whether it goes through properly.
Sunbasket bills weekly on the same day you originally signed up. Check your account to see when your next charge is scheduled to avoid paying for an extra week.
If you have account credits from previous issues or promotions, use them before cancelling. Credits are typically valid for 60 days but become harder to access once cancelled.
Save any recipe cards you want to keep. While Sunbasket keeps some recipes available on their website, your personalized collection may not be accessible after cancellation.
If cost or frequency is the issue, these options might work better than cancelling completely.
If you can't access your online account, you can cancel through customer service instead.
Call Sunbasket customer service to cancel over the phone if you prefer speaking with a representative.
1-844-827-8101
You can email Sunbasket customer service to request cancellation if you can't access your account online.
care@sunbasket.com
Sunbasket offers live chat support during business hours for cancellation requests.
Common questions about cancelling Sunbasket and what to expect.
Step-by-step guides for other meal kit services.
