Cancelling Identity Guard depends on how you originally subscribed. This guide covers cancellation through the Identity Guard website, app stores, and phone support for all billing methods.
Identity Guard typically auto-renews annually, even if you pay monthly. Check your renewal date in your account before cancelling to avoid being charged for another year.
Follow these steps to cancel Identity Guard directly. If you subscribed through an app store, see the alternative methods section below.
Visit the Identity Guard website and sign in using your email and password. Make sure you're logged into the correct account.
Click on your profile icon in the top right corner, then select Account Settings or My Account from the dropdown menu.
Look for Subscription or Billing in the left sidebar or account tabs. Click to access your subscription details.
Find and click the Cancel Subscription or Cancel Plan button. You may be asked to complete a brief survey about your reason for cancelling.
Review the cancellation details and confirm. You should receive an email confirmation, and your access will continue until your current billing period ends.
Identity Guard subscriptions have some specific billing patterns that might affect your cancellation timing.
These details can help you avoid issues with your Identity Guard cancellation.
Make sure Identity Guard is charging you directly. If you signed up through an app store or third party, you'll need to cancel through them instead.
Your identity monitoring and alerts will continue until your current billing period ends, then stop completely. Plan accordingly if you need continuous coverage.
Save any credit reports or identity monitoring summaries you want to keep before your access ends. These won't be available after cancellation.
If cost is your main concern, these options might work better than cancelling completely.
If you can't find the cancel option in your account, you may need to cancel through one of these methods instead.
If you signed up for Identity Guard through the iOS app, you'll need to cancel through your iPhone or iPad settings.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you subscribed to Identity Guard through the Google Play Store on Android, cancel through your Google account subscriptions.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkYou can also cancel your Identity Guard subscription by calling their customer service line.
1-855-443-7748
Quick answers to frequently asked Identity Guard questions.
Step-by-step guides for other security services.
See all cancellation guides