There are a few different ways to cancel LifeLock, and the right one depends on how you signed up. This guide covers cancellation through the LifeLock website, phone support, and third-party billing providers.
LifeLock typically bills directly through their website, making cancellation straightforward through your account. However, some users sign up through third-party promotions or bundles, which may require canceling through the original provider instead.
Follow these steps to cancel your LifeLock subscription online. The process works for most users who are billed directly by LifeLock.
Go to LifeLock.com and log in using your email and password. Click Sign In at the top right of the page.
Once logged in, click on My Account in the top navigation menu. This will take you to your account dashboard.
Look for the Plan & Billing section on your account page. Click on Manage Plan or Cancel Plan option.
LifeLock will ask why you're cancelling. Select your reason from the dropdown menu and click Continue to Cancel.
Review your cancellation details and click Cancel My Plan to confirm. You'll receive an email confirmation of your cancellation.
These tips cover common edge cases that might affect your LifeLock cancellation process.
These details can affect your cancellation timing or whether it goes through properly.
LifeLock typically bills annually. Your protection continues until the end of your current billing period, even after cancellation. Check your next billing date in your account.
Save any credit reports, monitoring alerts, or identity theft reports you might need later. You'll lose access to these once your subscription ends.
If you're currently working with LifeLock on identity theft restoration, make sure to get contact information for continuing support after cancellation.
If cost is your main concern, you might be able to downgrade to a cheaper plan instead of cancelling completely.
If you can't cancel through your LifeLock account, you may need to contact customer support directly. Phone and chat options are available.
You can cancel LifeLock by calling customer service directly. This is often the fastest method if you can't access your online account.
1-800-543-3562
LifeLock offers live chat support for cancellations if you prefer not to call or can't access your online account.
Common questions about cancelling LifeLock and what to expect.
