Cancelling Fold3 depends on how you're being billed. This guide covers cancellation through the Fold3 website, app stores, and any third-party providers you might have used to sign up.
Fold3 is owned by Ancestry and shares similar billing systems. Most users can cancel directly through their Fold3 account settings. If you signed up through a bundle or promotion, check your Ancestry account as well.
These steps work for most Fold3 users who are billed directly. If you signed up through Ancestry or another service, you may need to check those accounts instead.
Go to Fold3.com and log in using your email and password. Make sure you're signed into the account that has the active subscription.
Click on your profile name in the top right corner, then select Account Settings from the dropdown menu.
In your account settings, click on the Subscription tab to view your current billing information and subscription details.
Find the Cancel Subscription button and click it. You may be asked to provide feedback about why you're cancelling.
Review the cancellation details and confirm. You should see a confirmation message and receive an email confirming your Fold3 subscription has been cancelled.
Fold3's connection to Ancestry and its specialized military records create some unique considerations for cancellation.
These details can help you avoid issues and make sure your cancellation goes through properly.
Look at your credit card or bank statement to see if the charge is from Fold3, Ancestry, or another service. Cancel through the right account.
Save important documents, family trees, or research notes before your access ends. You won't be able to retrieve them after cancellation.
Cancelling stops future billing but doesn't end your current access period. You can use Fold3 until your billing cycle ends.
If cost is the main issue, these options might work better than cancelling your research access completely.
Don't see a cancel option in your Fold3 account? Your subscription might be billed through one of these providers instead.
If you can't find the cancel option online, Fold3 customer service can help you cancel over the phone.
1-800-613-0039
Quick answers to frequently asked Fold3 questions.
Step-by-step guides for other genealogy and research services.
