Cancelling MyHeritage depends on how you subscribed and which plan you have. This guide covers cancellation through the MyHeritage website, mobile app stores, and alternative billing methods to help you end your subscription properly.
MyHeritage subscriptions typically auto-renew annually, and the cancel option is located in a specific subscription management section rather than general account settings. Most users are billed directly through MyHeritage, but app store subscriptions require different steps.
These steps work for most MyHeritage users who are billed directly. If you subscribed through an app store, see the alternative methods section below.
Visit the MyHeritage website and sign in using your email and password. Make sure you're logged into the account that has the active subscription.
Click on your profile picture or name in the top right corner, then select Account Settings from the dropdown menu.
In Account Settings, look for and click on the Subscription or Billing tab in the left sidebar menu.
Find the Cancel Subscription button or link in your subscription details. Click it and follow the prompts to confirm your cancellation.
Complete any exit survey if prompted, then verify you receive a cancellation confirmation email. Your access continues until the end of your current billing period.
MyHeritage subscriptions can work differently depending on your plan type and signup method. These tips cover common situations.
These details can affect your cancellation timing or whether it goes through properly.
Verify whether you're billed directly by MyHeritage or through an app store. The cancel process is different for each method.
After cancelling, you'll keep premium access until your current billing period expires. You won't lose access immediately.
Most MyHeritage plans renew annually. Check when your next renewal date is to time your cancellation appropriately and avoid unwanted charges.
If cost is the main concern, you might consider downgrading to a less expensive plan instead of cancelling completely.
If you can't cancel through your MyHeritage account, you may need to go through app stores or contact support. The right option depends on how you're being billed.
If you subscribed through the App Store on iOS, you'll need to cancel through your Apple ID subscriptions settings.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you subscribed through the Google Play Store on Android, you'll need to cancel through your Google Play subscriptions.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkMyHeritage offers phone support for cancellation requests if you can't cancel online.
1-855-674-6748
You can request cancellation by emailing MyHeritage customer support directly.
support@myheritage.com
Quick answers to common MyHeritage cancellation questions.
Step-by-step guides for other research services.
See all cancellation guides