Cancelling your Costco membership requires either visiting a warehouse or calling customer service — you can't cancel online. This guide covers both methods and what to expect with refunds.
Costco doesn't offer online membership cancellation like most retailers. You must either visit a warehouse membership counter or call their customer service line to cancel your membership and request a refund.
Follow these steps to cancel at any Costco warehouse location. You can also call customer service if you can't visit in person.
Go to any Costco location during business hours. You don't need to visit your original signup location.
Look for the Membership counter near the customer service area, usually located at the front of the store.
Bring your Costco membership card and a valid photo ID. The representative will look up your account information.
Tell the representative you want to cancel your membership. They may ask for your reason but it's not required.
You'll receive a prorated refund of your membership fee. The refund amount depends on how much of the membership year you used.
A few things that might affect your Costco membership cancellation timing or refund amount.
These details can help you time your cancellation properly and avoid losing benefits.
Unlike subscriptions that run until the end of the billing period, Costco membership access ends immediately when you cancel, even though you get a refund.
If you're close to your renewal date, you might want to wait since you'll get a larger prorated refund if you cancel right after renewal.
Costco pharmacy often has competitive prescription prices, and gas stations typically offer member discounts that might offset the membership fee.
If cost is the issue, there are a few alternatives that might work better than cancelling completely.
If you can't visit a warehouse, you can cancel your Costco membership by phone during business hours.
Call Costco customer service if you can't visit a warehouse location to cancel your membership.
1-800-774-2678
Visit the membership counter at any Costco warehouse location to cancel your membership and receive an immediate refund.
Any Costco warehouse location
Common questions about cancelling Costco membership and refund policies.
Step-by-step guides for other warehouse and retail memberships.
See all cancellation guides
