There are a few different ways to cancel Constant Contact, and the right one depends on how you signed up. This guide covers cancellation through the Constant Contact website, app stores, and third-party billing.
Constant Contact requires you to cancel before your next billing date to avoid charges for the following month. The service doesn't offer prorated refunds, so timing your cancellation is important to avoid losing money.
Follow these steps to cancel your Constant Contact subscription directly. The process is straightforward if you're billed through Constant Contact.
Go to constantcontact.com and sign in using your email and password. Click Sign In at the top right of the homepage.
Once logged in, click your profile icon in the top right corner, then select My Settings from the dropdown menu.
In the left sidebar, click Billing & Account to access your subscription and payment information.
Scroll down to find the Cancel Account option. Click it and follow the prompts to confirm your cancellation.
You'll receive an email confirmation that your Constant Contact account has been cancelled. Your access continues until your current billing period ends.
Constant Contact subscriptions have specific billing rules that might affect your cancellation timing.
These details can affect your cancellation timing or whether it goes through properly.
Look at when your next payment is due. Cancel before this date to avoid being charged for another month you won't use.
Download your contact lists, email templates, and any reports you want to keep. You'll lose access to everything once your account closes.
If cost is the issue, Constant Contact offers different plan tiers. You might be able to switch to a cheaper plan rather than cancel completely.
If you're canceling due to cost or feature overload, you might be able to downgrade or adjust your billing cycle instead.
If you can't cancel through your Constant Contact account, you may need to contact support directly or check if you're billed through a third party.
You can call Constant Contact customer support to cancel your subscription over the phone.
1-866-876-8464
Constant Contact offers live chat support that can help you cancel your subscription if you're having trouble with the self-service option.
Common questions about cancelling Constant Contact and what to expect.
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