Cancelling Mailchimp is straightforward through your account settings, but there are a few things to know about data retention and plan changes. This guide covers the cancellation process and what happens afterward.
Mailchimp primarily uses direct billing through their website, making cancellation straightforward through account settings. Unlike many SaaS services, they retain your data for 12 months, allowing easy reactivation if needed.
Follow these steps to cancel your Mailchimp account. The process is the same for all paid plans.
Go to mailchimp.com and log in with your credentials. Make sure you're signed in as the account owner or have admin permissions.
Click your profile icon in the bottom left corner, then select Account from the dropdown menu.
In the Account section, click on Billing in the left sidebar to view your subscription details.
Scroll down and click Cancel monthly billing or Cancel annual billing depending on your plan type.
Mailchimp will ask why you're cancelling. Select your reason and click Cancel Plan to confirm. You'll receive an email confirmation.
A few details that might affect your Mailchimp cancellation or data access.
These details can help you make the right decision about your Mailchimp cancellation.
Mailchimp bills monthly or annually. You'll keep access to paid features until your current billing period ends, even after cancelling.
If cost is the issue, Mailchimp's free plan might meet your needs. You can downgrade to free instead of cancelling completely.
All email automations, scheduled campaigns, and marketing funnels will be paused immediately when you cancel or downgrade to free.
If you're cancelling due to cost or feature needs, these alternatives might work better than cancelling completely.
If you can't access your account settings, these methods can help you cancel your subscription.
Contact Mailchimp support via email to request account cancellation if you can't access your billing settings.
billing@mailchimp.com
If you can't find the cancellation option or need assistance, Mailchimp's support team can help cancel your account.
Common questions about cancelling Mailchimp and what to expect afterward.
Step-by-step guides for other business software services.
See all cancellation guides