Cancelling Brevo is straightforward since most users are billed directly through their website account. This guide covers the standard cancellation process through your Brevo dashboard and what to expect after you cancel.
Brevo operates on monthly billing cycles that renew on the same date each month. Most business users are billed directly through their Brevo account, making cancellation straightforward through the dashboard settings.
These steps work for most Brevo users who are billed directly. Your exact process may vary slightly depending on your plan type.
Go to brevo.com and sign in using your account credentials. Make sure you're logged in as the account owner or administrator.
Click your profile icon in the top right corner, then select Account Settings from the dropdown menu.
In the left sidebar, click Billing & Plan to view your current subscription details and payment information.
Look for the Cancel Plan or Downgrade option. Click it and follow the prompts to confirm your cancellation.
You should receive an email confirmation of your cancellation. Your access will continue until the end of your current billing period.
A few things that might affect your Brevo cancellation or help you avoid common issues.
Check these points to avoid issues with your cancellation and ensure a smooth transition.
Download your contact lists and any important data before cancelling, as access may be limited after your subscription ends.
Your subscription will remain active until the end of your current billing period, even after you cancel.
Make sure to complete or pause any ongoing email campaigns or automation sequences before cancelling your account.
If cost or features are your concern, these options might work better than cancelling completely.
If you can't cancel through your account dashboard, you can try these alternative methods for assistance.
You can email Brevo support to request cancellation if you can't access your account dashboard.
support@brevo.com
Brevo offers live chat support that can help you cancel your subscription if you're having trouble with the dashboard.
Quick answers to frequently asked Brevo questions.
Step-by-step guides for other marketing services.
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