Cancelling Zwift isn't always straightforward — it depends on how you're being billed. This guide walks through every method including the Zwift website, app stores, and third-party providers.
Zwift is popular among cyclists who subscribe through multiple channels including direct billing, app stores, and cycling retailer partnerships. Your cancellation method depends on where you originally signed up. Check your email receipt to identify your billing source.
Follow these steps to cancel your Zwift subscription directly. If you're billed through a third party, see the alternative methods section.
Go to the Zwift website and sign in with your account credentials. Make sure you're using the same email address associated with your subscription.
Click on your profile icon in the top right corner, then select My Account from the dropdown menu to access your account settings.
In your account dashboard, find and click on the Subscription tab or Billing section to view your current plan details.
Look for the Cancel Subscription button or link. Zwift may ask you to complete a brief survey about why you're cancelling.
Review the cancellation details and confirm your decision. You should receive a confirmation email, and your access will continue until your current billing period ends.
Zwift subscriptions can work differently depending on your plan or how you signed up. These tips cover common edge cases.
These details can affect your cancellation timing or whether it goes through properly.
Look at your credit card statement or email receipts. If it's not from Zwift directly, you'll need to cancel through the actual billing provider.
Cancelling stops future charges but doesn't end your current subscription immediately. You can keep using Zwift until your paid period expires.
Removing the Zwift app from your device won't stop subscription charges. You need to cancel through your account settings or billing provider.
If you're cancelling due to seasonal changes or cost concerns, you might be able to pause or adjust your plan instead.
If you can't cancel through your Zwift account, you may need to go through app stores or retailers. The right option depends on how you're being billed.
iOS users who subscribed in-app need to cancel through their Apple ID subscription settings.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you subscribed through the Android Zwift app, cancel through Google Play Store subscriptions.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkSome cycling retailers bundle Zwift with trainer purchases or offer promotional subscriptions.
Cycling equipment retailers
Trainer manufacturers
Bike shop partnerships
Zwift customer support can help with cancellations if you're unable to access your account.
support@zwift.com
Common questions about cancelling Zwift and what to expect.
Step-by-step guides for other fitness services.
