The way you cancel Twilio depends on your account type and usage. This guide covers cancellation through account settings, API management, and billing termination for all Twilio services.
Twilio uses pay-as-you-go billing that continues until you explicitly disable services or close your account. Simply deleting apps or stopping API calls won't stop charges. You need to deactivate services through the Console.
These steps work for most Twilio accounts. Enterprise customers may need to contact support directly for account closure.
Go to console.twilio.com and sign in with your Twilio credentials. Make sure you're accessing the correct account if you manage multiple projects.
Click on your account name in the top right corner, then select Account from the dropdown menu to access your account settings.
In the left sidebar, click on Billing then Billing Overview. This shows your current usage and active services that are generating charges.
Go to each active service (Phone Numbers, Messaging, Voice, etc.) and release or disable them. This stops future charges from those services.
For complete account closure, contact Twilio Support through the Console or submit a support ticket requesting account termination and final billing.
Twilio's usage-based billing can work differently than typical subscriptions. These tips cover common billing scenarios.
Check these points to avoid issues with your cancellation and final billing.
Export any call logs, message history, or usage reports you need for records before closing your account, as these won't be accessible afterward.
Review any webhooks or third-party integrations using your Twilio credentials, as these may cause errors once your account is disabled.
Usage charges are billed monthly, so check when your current billing cycle ends to understand your final charges and avoid surprise fees.
If costs are the issue, you might be able to reduce usage or switch to a different pricing tier instead of cancelling completely.
If you can't access your Console account or need additional help, these alternative methods can help you cancel Twilio.
Call Twilio support directly for immediate assistance with account cancellation and billing issues.
+1 (415) 390-2337
Submit a support ticket via email for account cancellation requests and billing questions.
help@twilio.com
Twilio offers live chat support through their Console for account management and cancellation assistance.
Quick answers to frequently asked Twilio questions.
