Cancelling TruthFinder requires contacting customer service directly - you can't cancel online through your account. This guide walks through the phone and email cancellation process to ensure your subscription ends properly.
TruthFinder requires contacting customer service to cancel - there's no cancel button in your account settings. This is common with background check services that want to retain customers through direct conversation.
Follow these steps to cancel your TruthFinder subscription. You'll need to contact customer service directly since online cancellation isn't available.
Call 1-800-699-8081 during business hours (Monday-Friday, 5 AM - 7 PM PST). Have your account information ready including the email address used for your subscription.
Tell the representative you want to cancel your TruthFinder subscription. They may offer discounts or ask why you're cancelling - be firm about your decision.
Ask when your cancellation takes effect and whether you'll have access until your current billing period ends. Get a confirmation number if available.
Send an email to support@truthfinder.com confirming your cancellation request. Include the date you called and any confirmation details provided.
Check your credit card or bank statement next month to ensure no new charges appear. Contact your bank if you see unexpected TruthFinder charges after cancelling.
Background check services often have specific cancellation policies. These tips cover common issues with TruthFinder subscriptions.
These details can help you time your cancellation properly and avoid billing issues.
Find out when your next payment is due. TruthFinder typically bills monthly from your signup date, and cancellation usually takes effect at the end of your current billing period.
Save or print any background check reports you want to keep. You'll lose access to these reports and your search history when your subscription ends.
TruthFinder customer service operates Monday-Friday, 5 AM - 7 PM PST. Plan to call during these hours, as this is the primary way to cancel.
If cost is your main concern, you might be able to negotiate a better rate instead of cancelling completely.
If you can't reach customer service by phone, email cancellation is your main alternative option.
If you can't reach TruthFinder by phone, you can request cancellation via email support.
support@truthfinder.com
Common questions about cancelling TruthFinder and what to expect.
Step-by-step guides for other background check services.
