Cancelling Thumbtack depends on whether you have a subscription for credits or just use pay-per-lead pricing. This guide covers cancellation through your Thumbtack account, app stores, and billing management.
Thumbtack offers both pay-per-lead pricing and monthly credit subscriptions. If you have a credit subscription, you'll find cancel options in your billing settings. Pay-per-lead users don't need to cancel anything.
Follow these steps to cancel your Thumbtack subscription. This applies to credit subscriptions - pay-per-lead users don't need to cancel.
Go to thumbtack.com and click Sign In at the top right. Enter your email and password to access your professional dashboard.
Click your profile icon in the top right corner and select Account Settings from the dropdown menu.
In the left sidebar, click Billing to view your current subscription and payment information.
Find your active subscription and click Cancel Subscription. You may be asked to provide feedback about why you're cancelling.
Review the cancellation details and confirm. You'll receive an email confirmation and your subscription will end at the current billing period.
Thumbtack billing works differently than most subscriptions. These tips cover important details about credits and timing.
These details can affect your cancellation timing and whether you lose access to features.
Any unused credits will be lost when your subscription ends, so consider using them for leads before cancelling.
You'll still receive messages from customers who contacted you before cancelling, but won't get new lead opportunities.
Your subscription stays active until the end of the current billing period, so you can still use credits until then.
If you're cancelling due to cost or lead quality, you might want to try adjusting your settings instead.
If you can't cancel through your Thumbtack account, you may need to go through your app store or contact support depending on how you're being billed.
iOS users who subscribed through the app should cancel via their Apple ID subscription settings.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you subscribed through the Android app, you'll need to cancel through Google Play Store subscriptions.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkYou can call Thumbtack support to cancel your subscription if you're unable to do it online.
1-844-684-8621
Thumbtack offers live chat support for billing and account issues if you're having trouble cancelling.
Quick answers to frequently asked Thumbtack questions.
