Cancelling SurveyMonkey depends on your plan type and whether you're on a team account. This guide covers cancellation through your SurveyMonkey account settings and what happens to your surveys and data.
SurveyMonkey offers both individual and team plans with different cancellation processes. Team admins handle cancellations for their entire organization, while individual users can cancel directly from their billing settings.
These steps work for individual SurveyMonkey accounts. Team members should contact their admin to make billing changes.
Go to surveymonkey.com and log in using your email and password. Make sure you're signed into the account with the active subscription.
Click your profile icon in the top right corner, then select My Account from the dropdown menu.
In the left sidebar, click on Billing. This will show your current plan details and billing information.
Look for Change Plan or Downgrade options. You can either downgrade to the free Basic plan or cancel your subscription entirely.
Follow the prompts to confirm your cancellation. You may need to provide feedback about why you're cancelling. Your plan will remain active until the current billing period ends.
SurveyMonkey billing works differently for teams versus individual accounts. These tips cover important details.
These details can help you avoid losing data or getting unexpected charges.
If another organization is paying for your SurveyMonkey access, you can't cancel from your individual account. The team administrator controls the billing.
Export important survey responses and data before cancelling. Free accounts have limited access to response data and may lose historical surveys.
After cancelling, you'll keep your current plan features until your next billing date. The cancellation prevents future charges but doesn't end access immediately.
If cost is the main issue, downgrading might work better than cancelling completely.
Most users can cancel directly through their SurveyMonkey account. Here are alternatives if you're having trouble.
You can email SurveyMonkey support to request account cancellation if you're unable to cancel through your account settings.
support@surveymonkey.com
If you can't find the cancellation option in your account, SurveyMonkey's support team can help you cancel or downgrade your plan.
Quick answers to frequently asked questions about cancelling SurveyMonkey.
Step-by-step guides for other productivity services.
See all cancellation guides