Cancelling Stan is straightforward for most users, but the process depends on how you originally signed up. This guide covers cancellation through the Stan website, mobile app stores, and third-party billing providers.
Most Stan users are billed directly and can cancel from their account settings. If you subscribed through a mobile carrier bundle or app store, you'll need to cancel through the original provider instead.
Follow these steps to cancel your Stan subscription directly. If you're billed through a third party, see the alternative methods section below.
Go to the Stan website and sign in using your email and password. Make sure you're using the account that's being charged for the subscription.
Click on your profile icon in the top right corner, then select My Account from the dropdown menu.
In your account settings, find and click on Billing or Subscription to view your current plan details.
Look for the Cancel Subscription button and click it. Stan may ask you to complete a brief survey about why you're cancelling.
Review the cancellation details and confirm. You'll receive an email confirmation and can continue watching until your current billing period ends.
Stan subscriptions can work differently depending on your plan or signup method. These tips cover common edge cases.
These details can affect your cancellation timing or whether it goes through properly.
If you signed up through Telstra, Optus, or another provider, you won't see a cancel option in Stan - you'll need to contact your provider instead.
After cancelling, you can continue watching Stan until your current billing period expires. There's no immediate cutoff.
Removing Stan from your phone or TV doesn't cancel your subscription. You'll still be charged unless you properly cancel through your account.
If cost or usage is your concern, you might be able to pause or downgrade instead of cancelling completely.
If you can't cancel through your Stan account, you may need to go through app stores or providers. The right option depends on how you're being billed.
iPhone and iPad users who subscribed through the App Store must cancel their Stan subscription through iOS Settings.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you subscribed to Stan through the Google Play Store on Android, you'll need to cancel through your Google Play subscriptions.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkStan is commonly bundled with Australian telecom providers and internet services, requiring cancellation through the original provider.
Telstra - Cancel through My Telstra account or by calling 132 200
Optus - Cancel through My Optus app or customer service
Fetch TV - Contact Fetch customer support
Stan customer support can help with cancellation if you're unable to do it online or need assistance with your account.
1300 786 266
Common questions about cancelling Stan and what to expect.
Step-by-step guides for other streaming services.
See all cancellation guides