Cancelling Sprout Social depends on your plan type and whether you have admin permissions. This guide covers cancellation through your account settings, team admin requirements, and alternative billing methods.
Sprout Social team plans require admin permissions to cancel, which many users don't have. If you're not the account owner, you'll need to contact them or reach out to support directly.
These steps work if you have admin access to your Sprout Social account. Team members may need to contact their account administrator first.
Go to sproutsocial.com and sign in with your admin account credentials. Make sure you're using an account with billing permissions.
Click your profile icon in the top right, then select Settings from the dropdown menu.
In the settings menu, click Billing or Plan & Billing to view your subscription details.
Look for Cancel Plan or Downgrade options. Click to begin the cancellation process and follow the prompts.
Complete any exit survey if prompted, then confirm your cancellation. You should receive an email confirmation within a few minutes.
These details can help you avoid common issues when cancelling your Sprout Social subscription.
Check these points to avoid issues with your Sprout Social cancellation.
If someone else set up the account or pays for it, you may not have permission to cancel. Contact your account administrator first.
Cancelling stops future charges but doesn't end your current subscription immediately. You keep access until the next billing date.
Export analytics reports, content calendars, and any other data you need before your access expires at the end of the billing period.
If cost is the main issue, you might be able to downgrade or adjust your plan instead of cancelling completely.
If you can't access billing settings in your account, you may need to contact support directly or work with your account administrator.
Call Sprout Social support if you need help cancelling or don't have admin access to your account.
(866) 878-3231
You can request cancellation by emailing Sprout Social support if you can't access your billing settings.
hello@sproutsocial.com
If you don't have admin access or can't find the cancel option, contact Sprout Social support through live chat.
Common questions about cancelling Sprout Social and what to expect.
