Cancelling SoulCycle can be tricky since you can't do it online or through the app. The process requires either visiting a studio in person, calling customer service, or sending written notice. This guide walks through all your options.
SoulCycle requires 30 days written notice to cancel and doesn't offer online cancellation. You must either visit a studio, call, or mail written notice. All methods require advance notice to avoid being charged for the next billing cycle.
Here's how to cancel SoulCycle in person at a studio. This is the most straightforward method for most members.
Go to any SoulCycle location during business hours. You don't need to visit your home studio - any location will work.
Let the front desk know you want to cancel your membership. They'll ask for your account information to pull up your membership details.
Fill out the required cancellation form. Make sure to provide 30 days notice from your next billing date to avoid being charged again.
Ask for a copy of your cancellation form or written confirmation. Keep this as proof that you cancelled within the required notice period.
Check your bank account to ensure no unexpected charges appear after your cancellation date. Contact customer service immediately if you're charged after cancelling.
SoulCycle memberships have specific policies that can affect your cancellation timing and final charges.
These details can affect your cancellation timing and ensure it goes through properly.
Look at your last charge to see when you're billed monthly. You need to cancel 30 days before that date to avoid the next charge.
If you have unused classes or packages, plan to use them during your 30-day notice period since they won't be refunded.
Some SoulCycle locations charge annual membership fees. Check if you have any upcoming annual charges that cancellation might not prevent.
If cost or scheduling is your main concern, these alternatives might work better than cancelling completely.
If you can't get to a studio in person, you can cancel through these alternative methods that also satisfy the 30-day notice requirement.
Call SoulCycle customer service to cancel over the phone during business hours.
(855) 774-5970
Visit any SoulCycle studio location to cancel in person with front desk staff.
Any SoulCycle studio location
Send written notice to SoulCycle if you can't visit a studio or call during business hours.
SoulCycle Member Services, 12 E 18th St, New York, NY 10003
Common questions about cancelling SoulCycle and what happens next.
Step-by-step guides for other fitness services.
