Cancelling SiriusXM can be tricky since they don't offer online cancellation and are known for aggressive retention tactics. This guide covers the phone cancellation process and what to expect when you call.
SiriusXM requires phone cancellation and is notorious for lengthy retention attempts. They'll offer multiple discounts before allowing cancellation. Be prepared to firmly decline offers and request immediate cancellation.
SiriusXM requires phone cancellation. Here's what to expect when you call to end your subscription.
Call 1-866-635-2349 to reach SiriusXM customer service. Have your account information ready including your radio ID or login credentials.
When prompted, say "Cancel service" or press the option for account changes. You may need to verify your identity with your account details.
You'll be transferred to a retention specialist who will offer discounts and free months. Be firm and repeat "I want to cancel my subscription immediately."
They may offer multiple deals including 50% off, free months, or plan downgrades. Keep declining and asking for immediate cancellation until they process it.
Ask for a confirmation number and the exact date your service ends. Request they email you cancellation confirmation for your records.
SiriusXM has some unique billing practices that can affect your cancellation timing and process.
These details can help you avoid issues and time your cancellation properly.
Annual subscriptions auto-renew without notice. Log into your account online to see when your next charge is scheduled and cancel before then.
If SiriusXM came with your car purchase or lease, cancelling might not stop all charges. Check with your dealer about any separate agreements.
Budget 20-30 minutes for the cancellation call. Representatives are required to make multiple retention offers before processing cancellation.
If cost is your main concern, SiriusXM offers several alternatives that might work better than cancelling completely.
If you can't reach customer service by phone, SiriusXM offers a few other cancellation methods, though they're less convenient.
The primary method for cancelling SiriusXM is by calling their customer service line.
1-866-635-2349
You can cancel SiriusXM by sending a written cancellation request via certified mail.
SiriusXM Customer Care, P.O. Box 33174, Detroit, MI 48232-5174
Common questions about cancelling SiriusXM and what to expect.
Step-by-step guides for other music streaming services.
