Cancelling Shopify isn't always straightforward — it depends on your plan type and billing method. This guide walks through every method, from basic plans to Shopify Plus accounts.
Most Shopify users can cancel directly from their admin settings. Shopify Plus customers need to contact support. Pausing your store doesn't stop billing — you need to fully close your account to avoid charges.
Follow these steps to cancel your Shopify subscription. The process is the same for most plans, though Shopify Plus requires contacting support.
Go to your Shopify admin dashboard. You'll need your store owner credentials to access the cancellation settings.
Click Settings in the bottom left corner of your admin panel, then select Plan and permissions.
Scroll down to find Store status section. Click Close store to begin the cancellation process.
Shopify will ask why you're leaving and may offer alternatives. Fill out the survey and click Close store to proceed.
Review the cancellation details and confirm. You'll receive an email confirmation once your store is closed and billing has stopped.
Shopify subscriptions work differently depending on your plan type. These tips cover common edge cases.
These details can affect your cancellation timing or whether it goes through properly.
You'll be charged for the full billing period even if you cancel mid-cycle. Shopify doesn't offer prorated refunds for unused time.
Download customer data, product information, and order history before closing. Some data may be difficult to recover after cancellation.
Third-party Shopify apps bill separately and won't automatically cancel when you close your store. Cancel these directly through each app.
If cost is the issue, you might be able to downgrade to a cheaper plan instead of cancelling completely.
If you can't cancel through your admin panel, you may need to contact Shopify support directly.
Call Shopify support if you need help cancelling your account or have questions about the process.
1-888-746-7439
Contact Shopify support through live chat if you're having trouble cancelling or need help with the process.
Quick answers to common questions about cancelling Shopify.
Step-by-step guides for other business software services.
