Cancellation Summary Main Cancel methods
Website
Email Support
Account Manager
Time to Cancel
2-5 mins
Enterprise may require notice
Where to Cancel
Account Settings
Billing section
Sensor Tower offers both self-service and enterprise plans with different cancellation processes. Enterprise customers typically need to contact their account manager or billing team, while self-service users can cancel through their account dashboard.
Step-by-step Tips & Tricks Alternatives FAQ
Cancel Your Sensor Tower Subscription Follow these steps to cancel your Sensor Tower subscription. Enterprise customers may need to contact their account manager instead.
01
Log in to your Sensor Tower account Go to sensortower.com and sign in with your account credentials.
02
Navigate to account settings Click on your profile icon in the top right corner, then select Account Settings from the dropdown menu.
03
Access billing information In your account settings, find and click on the Billing or Subscription section.
04
Cancel your subscription Look for a Cancel Subscription button or link. Click it and follow the prompts to confirm your cancellation.
You should receive a confirmation email. Your access will continue until the end of your current billing period.
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Start cancelling Sensor Tower-specific things to know These details can help you avoid common issues when cancelling your Sensor Tower subscription.
Enterprise plans require notice period
Most enterprise subscriptions require 30-60 days advance notice before cancellation. Check your contract for specific terms.
Data exports may be limited post-cancel
Download any reports or data you need before cancelling, as access to historical data may be restricted after subscription ends.
Annual subscriptions don't prorate refunds
Annual plans typically don't offer partial refunds for unused time, so time your cancellation carefully.
Before cancelling Check these points to avoid issues with your Sensor Tower cancellation.
1. Check your contract type Enterprise customers may have different cancellation requirements and notice periods than self-service subscribers.
2. Download important data first Export any reports, analytics, or historical data you want to keep, as access will be removed when your subscription ends.
3. Note your billing cycle end date Your access continues until your current billing period expires, so you won't lose access immediately after cancelling.
Other options to consider If cost is the issue, you might be able to downgrade your plan instead of cancelling completely.
Downgrade your Sensor Tower plan Sensor Tower offers different tiers with varying feature sets and data limits. A lower tier might meet your needs at a reduced cost.
Starter plans with basic analytics
Professional plans with advanced features
Enterprise plans with custom solutions
Switch Your Billing Cycle Annual subscriptions typically offer significant savings compared to monthly billing.
Save up to 20% with annual billing
Negotiate a Deal Enterprise customers may be able to negotiate custom pricing or feature packages with their account manager.
Alternative ways to cancel Sensor Tower If you can't cancel through your account, these methods can help depending on your subscription type.
Email Contact Sensor Tower support via email if you can't find the cancel option in your account.
support@sensortower.com
The complete guide to cancelling unused subscriptions
Everything you need to know about finding and cutting what you don't use.
Learn more Sensor Tower Cancellation FAQ Common questions about cancelling your Sensor Tower subscription.
Will I get a refund if I cancel Sensor Tower? +
Can I cancel Sensor Tower online? +
What happens to my data after I cancel Sensor Tower? +
Can I cancel Sensor Tower anytime? +
Why can't I find the cancel button in my Sensor Tower account? +
Does cancelling Sensor Tower affect my team members? +
Can I reactivate my Sensor Tower subscription after cancelling? +
