Cancelling Samsung Care+ depends on how you purchased it and when. This guide covers cancellation through Samsung's website, the Samsung Members app, and by phone for different purchase scenarios.
Samsung Care+ can be purchased with a new device or added later, and cancellation methods vary slightly. If you bought it with your device, you may have different refund windows than standalone purchases.
These steps work for most Samsung Care+ plans purchased directly from Samsung. Third-party purchases may require different methods.
Download and open the Samsung Members app on your Samsung device. Sign in with the Samsung account linked to your Care+ plan.
Tap Get Help at the bottom of the screen, then select Contact Us to access support options.
Choose Samsung Care+ from the service categories, then select Cancellation as your inquiry type.
Follow the prompts to submit your cancellation request. You may be asked to provide your device IMEI and reason for cancelling.
You'll receive an email confirmation within 24-48 hours. Your coverage ends at the current billing period unless you're within a refund window.
Samsung Care+ has some unique policies around refunds and cancellation timing that can affect your experience.
These details can help you make the right decision and avoid timing issues.
Samsung Care+ refund eligibility depends heavily on when you purchased the plan. Check your Samsung account for the exact purchase date before cancelling.
If you're planning to upgrade your Samsung device soon, you might be able to transfer your Care+ plan rather than cancelling it completely.
If you've recently filed claims, cancelling immediately might trigger a review. Wait a few days after claim resolution if possible.
If cost is your main concern, Samsung Care+ has a few alternatives that might work better than cancelling outright.
If you can't cancel through the Samsung Members app, try these alternative methods based on how you purchased your plan.
Cancel through Samsung's website if you don't have the Samsung Members app or prefer using a browser.
<ol dir="auto"><li data-preset-tag="p"><p>Go to samsung.com and sign into your Samsung account</p></li><li data-preset-tag="p"><p>Navigate to <strong>Account Settings</strong> and select <strong>My Products</strong></p></li><li data-preset-tag="p"><p>Find your device with Samsung Care+ and click <strong>Manage Plan</strong></p></li><li data-preset-tag="p"><p>Select <strong>Cancel Coverage</strong> and follow the prompts</p></li></ol>
Call Samsung support if you're having trouble cancelling online or need immediate assistance with your Care+ plan.
1-855-726-8721
Common questions about cancelling Samsung Care+ and what to expect.
