Cancelling Rent the Runway is straightforward through your account settings, but the timing matters for avoiding charges. This guide walks through the process and what to expect after cancellation.
Rent the Runway bills monthly and requires cancellation before your next billing cycle. If you have items out, you'll need to return them before the cancellation takes effect.
These steps work for all Rent the Runway membership plans. Make sure to return any outstanding items first.
Go to renttherunway.com and sign in to your account using your email and password.
Click on your profile icon in the top right corner, then select Account Settings from the dropdown menu.
In your account settings, look for the Membership or Subscription section on the left sidebar.
Click Cancel Membership or Cancel Subscription. You may need to provide feedback about your cancellation reason.
Review the cancellation details and confirm. You should receive an email confirmation within a few minutes of cancelling.
A few things that might affect your Rent the Runway cancellation timing and process.
These details can affect your cancellation timing or whether it goes through properly.
Make sure all items have been returned and processed. Unreturned items will prevent cancellation from taking effect.
You can continue renting items until your current billing period expires, even after cancelling.
Cancel at least 24 hours before your next billing date to avoid being charged for another month.
If you're not using Rent the Runway enough, you might be able to pause or downgrade instead of cancelling completely.
If you're having trouble cancelling through your account, customer service can help process your cancellation request.
You can email customer service to request subscription cancellation if online cancellation isn't working.
support@renttherunway.com
Customer service can cancel your subscription if you're unable to do it through your account.
Quick answers to common questions about cancelling your subscription.
