Cancelling Private Internet Access depends on how you originally subscribed. This guide covers cancellation through the PIA website, mobile app stores, and third-party billing providers.
Most Private Internet Access users are billed directly and can cancel from their account dashboard. If you subscribed through an app store or third-party provider, you'll need to cancel through them instead of your PIA account.
Follow these steps to cancel your PIA subscription directly. If you're billed through an app store, see the alternative methods section.
Visit the Private Internet Access website and sign in using your account credentials. Click the Account link in the top menu.
Once logged in, navigate to your account dashboard. Look for Subscription or Billing in the account menu.
In your subscription settings, look for Cancel Subscription or Turn off auto-renewal. This may be in a separate billing section.
Click Cancel and confirm your decision. PIA may ask for feedback about your cancellation reason through a brief survey.
You should see an on-screen confirmation and receive a cancellation confirmation email. Your service continues until your current billing period ends.
A few things that might affect your PIA cancellation or help you avoid common issues.
These details can affect your cancellation timing or whether it goes through properly.
Look at your credit card statement to see if you're charged by PIA directly or through an app store. App store subscriptions need to be cancelled there.
Removing the PIA app from your devices doesn't stop billing. You need to cancel through your account or the app store where you subscribed.
Cancel before your next billing date to avoid being charged for another period. Check your account dashboard for the exact renewal date.
If cost is your main concern, you might be able to switch to a longer billing cycle for savings instead of cancelling completely.
If you can't cancel through your PIA account, you may need to go through app stores or contact support. The right option depends on how you're being billed.
iOS users who subscribed through the App Store need to cancel their PIA subscription through their Apple ID settings.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you subscribed through the Google Play Store on Android, you'll need to cancel there instead of your PIA account.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkYou can email PIA support to request cancellation if you're unable to cancel through your account dashboard.
support@privateinternetaccess.com
PIA offers live chat support that can help with cancellation if you can't find the option in your account.
Common questions about cancelling PIA and what to expect.
Step-by-step guides for other VPN and security services.
