The way you cancel PostHog depends on your plan type and billing setup. This guide covers cancellation through your PostHog dashboard, plan downgrades, and what happens to your data after cancelling.
PostHog uses usage-based billing that can result in surprise charges if you exceed your monthly limits. Most users can cancel directly from their project dashboard, but enterprise customers may need to contact support.
These steps work for most PostHog cloud users. Enterprise customers may need to contact support for plan changes.
Go to app.posthog.com and sign in to your PostHog account using your email and password.
Click on Project in the left sidebar, then select Settings from the dropdown menu.
In the settings menu, click on Billing & usage to view your current plan and usage details.
Click Manage billing or Change plan. You can either cancel completely or downgrade to the free tier to keep your data.
Review the cancellation details and confirm. You'll receive an email confirmation and retain access until your current billing period ends.
PostHog's usage-based pricing and data retention policies have some unique aspects that might affect your cancellation.
These points can help you avoid issues and make sure you don't lose important analytics data.
Download any important analytics data, dashboards, or insights before cancelling. PostHog's data export options are in your project settings under Data Management.
Review your monthly event volume and recording usage in the billing section to understand any final charges that may apply.
PostHog offers a generous free tier with 1M events per month. You might be able to downgrade instead of cancelling completely.
If usage costs are the main concern, these options might work better than cancelling outright.
Some enterprise customers or users with special billing arrangements may need to use alternative cancellation methods.
Enterprise customers or users with billing issues should contact PostHog support directly via email.
hey@posthog.com
Quick answers to common questions about cancelling PostHog.
