Cancelling Pipedrive depends on your account role and billing setup. This guide covers cancellation through your Pipedrive account settings, team admin controls, and third-party billing methods.
Pipedrive requires admin or owner permissions to cancel subscriptions. Regular users can't access billing settings, so you may need to ask your account administrator to handle the cancellation for you.
Follow these steps to cancel your Pipedrive subscription. You'll need admin or owner permissions to access the billing settings.
Go to pipedrive.com and sign in with your admin credentials. Make sure you're using an account with admin or owner permissions to access billing settings.
Click your profile icon in the top right corner, then select Company Settings from the dropdown menu. This will take you to your account administration area.
In the left sidebar, click on Billing & Subscription. This section shows your current plan details and payment information.
Scroll down to find the Cancel subscription button. Click it and follow the prompts to confirm your cancellation. You may be asked to provide feedback about your reason for leaving.
Complete the cancellation process and check for a confirmation email from Pipedrive. Your account will remain active until the end of your current billing period.
A few things that might affect your Pipedrive cancellation process.
These details can affect your cancellation timing and data access.
Verify that you have admin or owner permissions. If you're a regular user, you'll need to ask your account administrator to handle the cancellation for you.
After cancelling, you'll keep full access to Pipedrive until your current billing period expires. The cancellation prevents automatic renewal but doesn't end service immediately.
Cancelling affects all users on your account. Make sure your team is prepared for the transition and has alternative tools in place if needed.
If cost is the issue, you might be able to downgrade to a cheaper plan or adjust your user count instead of cancelling completely.
Don't see a cancel option in your settings? You might need to contact Pipedrive support directly for assistance with your cancellation.
You can also request cancellation by emailing Pipedrive support directly.
support@pipedrive.com
If you can't find the cancellation option or need help with your account, Pipedrive's support team can assist with cancellations.
Quick answers to frequently asked Pipedrive questions.
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