Cancelling Petco Vital Care depends on how you enrolled and your membership type. This guide covers cancellation through your online account, in-store visits, and phone support for all plan variations.
Petco Vital Care plans often auto-renew annually, and some older memberships require phone cancellation. If you don't see a cancel option in your online account, you'll need to call customer service instead.
Here's how to cancel Vital Care online. If you don't see a cancel option, you'll need to call customer service.
Visit petco.com and sign in using the email and password associated with your Vital Care membership.
Click on My Account in the top right corner, then select Vital Care Membership from the menu options.
Look for a Manage Membership or Cancel Membership button in your Vital Care dashboard. Some accounts may not show this option.
If available, click Cancel Membership and follow the prompts. You may be asked about your reason for cancelling.
Check for a cancellation confirmation email or note in your account. Your benefits typically continue until the end of your current billing period.
Petco wellness plans can work differently depending on when you enrolled. These tips cover common edge cases.
These details can affect your cancellation timing or whether it goes through properly.
Vital Care plans typically renew annually. Find your renewal date in your account to ensure you cancel with enough notice to avoid the next annual charge.
If you have unused vet visits, grooming appointments, or other benefits, schedule them before your membership expires since they don't carry over.
Consider whether you'll need routine vet care or grooming services in the coming months, as you'll lose the membership discounts after cancelling.
If cost is the issue, you might be able to pause your membership or switch to a different plan instead of cancelling completely.
If you can't cancel through your online account, you'll need to contact Petco directly through one of these methods.
Call Petco customer service if you don't see a cancel option in your online account or prefer to speak with someone directly.
1-877-738-6742
Visit any Petco store location to cancel your Vital Care membership in person. Bring a photo ID and your membership information.
Any Petco store location nationwide
Quick answers to frequently asked Petco Vital Care questions.
Step-by-step guides for other pet service subscriptions.
See all cancellation guides