Cancelling Orangetheory requires written notice and can't be done online or through the app. The process varies slightly by location, but most studios require either in-person cancellation or certified mail. This guide covers both methods.
Orangetheory requires 30 days written notice to cancel, and you can't do it online or through the app. Most locations require either visiting your home studio in person or sending written notice by certified mail.
These steps work for most Orangetheory locations. Your home studio's specific requirements may vary slightly, so confirm their policy when you visit.
Go to the Orangetheory location where you originally signed up. Bring a valid photo ID and any membership documents you have.
Ask the front desk staff for a membership cancellation form. Some locations may have you fill out a brief survey about your reason for leaving.
Fill out the cancellation form completely and sign it. Make sure to get a copy for your records and confirm your final billing date.
Submit your cancellation at least 30 days before your next billing cycle. Most locations require this notice period to avoid being charged for another month.
Request written confirmation that your cancellation has been processed. Keep this documentation until you verify your membership has fully ended.
A few things that might affect your Orangetheory cancellation timing and process.
Check these points to avoid issues with your Orangetheory cancellation.
Some Orangetheory contracts have minimum commitment periods. Review your original agreement to see if early termination fees apply to your membership type.
You can keep attending classes until your final paid billing cycle ends, even after submitting cancellation. Don't stop going immediately after cancelling.
Removing the Orangetheory app from your phone or stopping class bookings doesn't cancel your membership. You'll continue being charged until you complete the proper cancellation process.
If cost or scheduling is the issue, these options might work better than cancelling completely.
If you can't visit your home studio, these alternative methods may be accepted by your location.
Some locations may accept phone cancellations, but most require written notice or in-person visits.
Contact your home studio directly - phone numbers vary by location.
Visit your home studio during business hours to complete cancellation paperwork in person.
Your original sign-up location (home studio address varies)
If you can't visit in person, most Orangetheory studios accept cancellation by certified mail with return receipt.
Send to your home studio's address with ATTN: Manager. Include your full name, membership number, and cancellation request.
Common questions about cancelling Orangetheory and what to expect.
Step-by-step guides for other fitness services.
See all cancellation guides