There are a few different ways to cancel NOW TV, and the right one depends on how you signed up. This guide covers cancellation through the NOW TV website, app stores, and third-party billing providers.
NOW TV passes are sold through various channels including Sky, Virgin Media, and mobile carriers. If you signed up through one of these providers, you won't see a cancel option in your NOW TV account — you'll need to cancel through the original provider instead.
Follow these steps to cancel your NOW TV passes. The process may vary slightly depending on your pass type or how you signed up.
Go to the NOW TV website and log in using your email and password. Make sure you're signed into the account that has the active passes.
Click on your profile icon in the top right corner, then select Account from the dropdown menu.
Scroll down to find the Manage Pass section. This shows all your active and upcoming passes.
Click Cancel Pass next to each active subscription. You may be asked to confirm your decision or complete a brief survey.
Check for a cancellation confirmation email and verify your passes show as cancelled in your account. You'll keep access until the current billing period ends.
A few things that might affect your NOW TV cancellation depending on your pass type.
These details can affect your cancellation timing or whether it goes through properly.
Look at your bank statement to see if NOW TV, Sky, Virgin Media, or your mobile carrier is charging you. Cancel through whoever is actually billing you.
After cancelling, you'll still have access until your current pass period ends. There's no partial refund for unused time.
Removing the NOW TV app from your device won't stop billing. You need to cancel through your account or the billing provider.
If cost is the issue, you might be able to switch to cheaper pass options or pause your subscription instead.
Don't see a cancel option? Your subscription might be billed through one of these providers instead. The right option depends on how you signed up.
iPhone and iPad users who subscribed in-app need to cancel through Apple's subscription management.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you subscribed through the Android app, cancel through Google Play Store subscriptions.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkMany users get NOW TV through Sky, Virgin Media, or mobile carriers and need to cancel through the original provider.
Sky (included in TV packages)
Virgin Media
BT (bundled deals)
Mobile carriers (Three, EE, O2)
You can call NOW TV customer service if you're having trouble cancelling online or need help with your account.
0333 005 8888
Common questions about cancelling NOW TV and what to expect.
Step-by-step guides for other streaming services.
See all cancellation guides