Cancelling Netlify depends on your plan type and billing setup. This guide covers cancellation through your Netlify dashboard, team management, and billing settings for both individual and team subscriptions.
Netlify has both individual Pro plans and team subscriptions with different billing structures. Team plans require admin access to cancel, while individual plans can be downgraded directly from billing settings.
These steps work for most Netlify subscriptions. Team plans may require additional admin permissions to complete the cancellation process.
Go to app.netlify.com and log in with your account credentials. Make sure you're signed in to the account with the active subscription you want to cancel.
Click your profile avatar in the top right corner, then select Billing from the dropdown menu. This will take you to your subscription management page.
On the billing page, you'll see your current plan details. For team plans, make sure you have admin access. Individual Pro plans can be managed directly from this page.
Click Change Plan or Downgrade to return to the free tier. For team plans, you may need to cancel the entire team subscription from the team settings.
Review the changes and confirm your downgrade. You'll receive an email confirmation, and your access to paid features will end at the current billing period.
Netlify subscriptions have some unique aspects depending on your plan type and usage that might affect your cancellation.
These details can affect your cancellation timing and what happens to your sites and deployments.
Your sites will continue to work on Netlify's free tier after cancellation, but you'll lose paid features like form handling, analytics, and priority support.
The free tier includes 300 build minutes per month. If you have frequent deployments, you might hit this limit and need to upgrade again.
When team subscriptions are cancelled, all team members lose access to paid features immediately, even if there's time left in the billing period.
If you're cancelling due to cost or feature needs, you might be able to adjust your plan instead of cancelling completely.
If you can't access your billing settings or need help with team plan cancellation, these alternatives might help.
Contact Netlify support if you can't access your billing settings or need help with team plan cancellation.
support@netlify.com
Common questions about cancelling Netlify and what to expect.
