Cancelling Mixpanel depends on your plan type and billing method. This guide covers cancellation through your Mixpanel account, team settings, and third-party billing providers.
Mixpanel cancellation varies by plan type and team structure. Individual users can cancel from their account settings, while team plans require admin access to billing settings. The process is immediate for most subscription types.
These steps work for most Mixpanel users. Team plans may require admin permissions to access billing settings.
Go to mixpanel.com and log in with your account credentials. Make sure you're signed in as the account owner or have admin permissions.
Click on your profile icon in the top right corner, then select Organization Settings from the dropdown menu.
In the left sidebar, click on Billing & Plans. This will show your current subscription details and payment information.
Scroll down to find the Cancel Subscription button. Click it and follow the prompts to confirm your cancellation.
You'll see a confirmation message on screen. Check your email for a cancellation confirmation from Mixpanel with details about when your access ends.
Mixpanel subscriptions can work differently depending on your plan type and team setup. These tips cover common situations.
Check these points to avoid issues with your cancellation and ensure you don't lose important data.
Download any reports, dashboards, or raw event data you want to keep. Once cancelled, you have limited time to access historical data.
If you're on a team plan, make sure you have admin permissions. Only organization admins can cancel subscriptions and access billing settings.
Note which apps and services are sending data to Mixpanel. You may need to update or remove these integrations after cancelling.
If cost is the issue, you might be able to downgrade or adjust your plan instead of cancelling completely.
If you can't access your account settings or need additional help, these options might work depending on your situation.
You can email Mixpanel support to request cancellation if you're unable to access your account.
support@mixpanel.com
Mixpanel offers live chat support for cancellation assistance if you can't access your billing settings.
Quick answers to frequently asked questions about cancelling Mixpanel.
