Cancelling Mailgun is straightforward through your account dashboard, but the process varies depending on your billing plan and usage needs. This guide covers account closure, plan changes, and what happens to your email data.
Most Mailgun users can cancel directly through their account dashboard. Enterprise customers or those with custom contracts may need to contact support to properly terminate service and avoid continued billing.
These steps work for most Mailgun accounts. Enterprise customers may need to contact support directly for contract changes.
Go to mailgun.com and sign in with your Mailgun credentials. Access your account dashboard.
Click on your account name in the top right corner, then select Billing from the dropdown menu.
Check your current subscription details and any outstanding balances. Note your next billing date before proceeding.
Look for Cancel Plan or Change Plan options. You may need to contact support for certain account types.
Follow the prompts to confirm your cancellation. You should receive an email confirmation within 24 hours.
These details can help you avoid common issues when cancelling your Mailgun service.
These points can save you headaches and ensure a smooth transition away from Mailgun.
Download email logs, analytics data, and any custom templates before cancelling. This data becomes inaccessible after account closure.
Remove or update Mailgun API calls in your applications to prevent errors when the service stops working.
Some Mailgun plans include annual commitments or minimum spending requirements that may affect your cancellation timing.
If you're cancelling due to cost or usage changes, these options might work better than cancelling completely.
If you can't cancel through your account dashboard, these support options can help process your cancellation request.
Email support can help process cancellations for accounts that don't show cancel options in the dashboard.
support@mailgun.com
Mailgun offers live chat support during business hours for account and billing questions.
Quick answers to common questions about cancelling your Mailgun subscription.
