Cancelling Keeps depends on how you signed up and your current subscription plan. This guide covers cancellation through the Keeps website, mobile app, and third-party billing methods.
Keeps subscriptions auto-renew monthly or quarterly depending on your plan. Most users can cancel directly through their account, but some may need to contact support if they have custom treatment plans or were billed through a third party.
Here's how to cancel Keeps directly through your account. The process takes just a few minutes and works for most subscription types.
Visit the Keeps website and sign in using your email and password. Make sure you're logged into the account that has the active subscription.
Click on your profile icon in the top right corner, then select Account Settings from the dropdown menu.
Scroll down to the Subscription or Billing section in your account settings. This is where you'll find your current plan details.
Look for a Cancel Subscription or Manage Subscription button. Click it and follow the prompts to confirm your cancellation.
You should receive an email confirmation of your cancellation. Your access continues until the end of your current billing period.
These tips can help you avoid common issues when cancelling Keeps and ensure a smooth process.
These details can affect your cancellation timing and ensure you don't lose access unexpectedly.
Unlike some services, Keeps doesn't typically offer pause options. Cancelling means your treatment plan ends at the current billing period.
Some Keeps plans include follow-up consultations. Use any remaining credits before cancelling to get full value from your subscription.
Hair loss treatment requires consistent use. Stopping treatment may result in losing any progress made, as hair loss can resume without ongoing medication.
If cost is your main concern, these options might work better than cancelling completely.
If you can't cancel through your Keeps account, you may need to try one of these alternatives depending on how you're being billed.
Call Keeps customer service if you prefer to cancel over the phone or need help with your account.
1-833-745-3377
You can also cancel by emailing Keeps customer support directly.
support@keeps.com
If you can't find the cancel option in your account, Keeps support can help you cancel via live chat.
Common questions about cancelling Keeps and what to expect.
