Cancelling Kayo Sports isn't always straightforward — it depends on how you're being billed. The process varies based on whether you signed up directly through Kayo or through a third-party provider like Telstra or Optus. This guide walks through every method.
Kayo Sports is frequently bundled with Telstra, Optus, and other Australian providers. If you signed up through one of these packages, you won't see a cancel option in your Kayo account — you'll need to cancel through the original provider instead.
These steps work for most Kayo Sports users. Your exact process depends on how you originally subscribed.
Visit the Kayo Sports website and sign in using your email and password. Click on your profile icon in the top right corner.
Select Account from the dropdown menu. This will take you to your account management page where you can view your subscription details.
Look for the Subscription section on your account page. You'll see your current plan, billing cycle, and next payment date listed here.
Find the Cancel Subscription button and click it. Kayo may ask you to complete a brief survey about why you're cancelling.
Review the cancellation details and confirm. You'll receive an email confirmation and your access will continue until your current billing period ends.
A few things that might affect your Kayo Sports cancellation.
These details can affect your cancellation timing or whether it goes through properly.
If you signed up through Telstra, Optus, or another provider, you won't be able to cancel directly through Kayo. You'll need to contact your original provider.
Removing the Kayo app from your device doesn't cancel your subscription. You'll continue being charged until you properly cancel through your account.
Kayo charges on the same date each month or year. Cancel at least a day before to avoid being charged for another period.
If you're cancelling due to cost, you might be able to downgrade instead of cancelling completely.
Don't see a cancel option? Your subscription might be billed through one of these providers instead.
iOS users who subscribed through the Kayo app will need to cancel through their Apple ID subscription settings.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you subscribed through the Google Play Store on an Android device, you'll need to cancel through Google Play Subscriptions.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkMany Kayo subscriptions are bundled with Australian telecom providers and must be cancelled through the original provider.
Telstra
Optus
Vodafone
TPG
iiNet
If you can't cancel online or need assistance, you can call Kayo Sports customer support.
1300 001 584
Common questions about cancelling Kayo Sports and what to expect.
