Cancelling Jotform isn't always straightforward — it depends on how you're being billed. This guide walks through every method.
Jotform billing cycles are typically annual, even for monthly payments. Cancelling stops future renewals but doesn't provide refunds for the current period. Check your billing cycle in account settings before proceeding.
Here's how to cancel Jotform directly. If you're billed through a third party, see the alternative methods section.
Go to jotform.com and sign in with your credentials. Click on your profile picture in the top right corner.
From the dropdown menu, select My Account to access your account dashboard and billing information.
Click on the Billing tab on the left sidebar. This will show your current plan details and payment information.
Scroll down and click Cancel Subscription. You may be asked to provide feedback about why you're cancelling.
Complete the cancellation process and look for an email confirmation. Your account will revert to the free plan at the end of your current billing period.
A few things that might affect your Jotform cancellation.
These details can affect your cancellation timing or whether it goes through properly.
Most Jotform plans bill annually even with monthly pricing. Cancelling stops the next renewal but doesn't refund the current period.
Export form submissions and any important data before cancelling. Some features may become unavailable when you downgrade to free.
The free plan only allows 5 forms with 100 submissions per month. Forms exceeding these limits will stop working.
If cost is your main concern, you might be able to downgrade instead of cancelling completely.
If you can't cancel through your Jotform account, you may need to go through email or live chat. The right option depends on your account status.
You can email Jotform support to request cancellation if you can't access your account settings.
support@jotform.com
If you can't find the cancel button or need help with your account, Jotform's support team can process cancellations.
Common questions about cancelling Jotform and what to expect.
