Cancelling Intelius depends on how you signed up and which plan you have. This guide covers cancellation through the Intelius website, phone support, and third-party billing methods.
Intelius subscriptions often auto-renew after free trials or discounted periods, sometimes at higher rates. Many users don't realize they're being charged until they check their statements. The cancellation process is straightforward once you locate your account settings.
Follow these steps to cancel your Intelius subscription online. The process typically takes just a few minutes from your account dashboard.
Visit the Intelius website and click Sign In at the top right. Enter your email and password to access your account dashboard.
Once logged in, click on My Account in the top navigation menu or look for your profile icon in the upper right corner.
In your account settings, look for Subscription or Billing section. This is usually found in the left sidebar or main account menu.
Find the Cancel Subscription or Cancel Membership button. You may be asked to provide feedback about why you're cancelling.
Review the cancellation details and click Confirm Cancellation. You should receive an email confirmation within a few minutes confirming your subscription has ended.
Intelius subscriptions can work differently depending on your plan type. These tips cover common edge cases and billing details.
These details can affect your cancellation timing and help you avoid any billing issues.
Intelius typically bills monthly or annually. Cancel before your next billing date to avoid being charged for another cycle. You can find this date in your account settings.
Once you cancel, you may lose access to previously purchased reports. Download or save any information you want to keep before completing the cancellation.
If you've recently purchased premium reports, those charges may still process even after subscription cancellation. Check your recent activity before cancelling.
If cost is your main concern, you might consider downgrading to a cheaper plan or pausing temporarily instead of cancelling completely.
If you can't cancel through your Intelius account, you may need to contact customer service directly. The right method depends on your specific situation.
Intelius provides phone support for subscription cancellations. This is often the fastest method if you're having issues with online cancellation.
1-888-445-1226
You can request cancellation by emailing Intelius customer service directly if online cancellation isn't working.
support@intelius.com
Intelius offers live chat support for subscription issues. This can be helpful if you're having trouble cancelling through your account.
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