There are a few different ways to cancel Hotjar, and the right one depends on how you signed up. This guide covers cancellation through the Hotjar website, account settings, and billing management options.
Hotjar subscriptions are billed directly and can be cancelled from your account dashboard. Annual plans may have specific terms, so check your billing cycle before cancelling to avoid unexpected charges.
Follow these steps to cancel your Hotjar subscription. The process works for most users billing directly through Hotjar.
Go to the Hotjar website and sign in with your account credentials. Make sure you're logged in as the account owner or administrator.
Click on your profile icon in the top-right corner, then select Account Settings from the dropdown menu.
In the left sidebar, click on Billing & Plans to view your current subscription details and payment information.
Look for the Cancel Plan or Downgrade button. Click it and follow the prompts to confirm your cancellation.
Review the cancellation details and confirm your decision. You should receive an email confirmation that your Hotjar subscription has been cancelled.
Hotjar subscriptions can work differently depending on your plan type. These tips cover important details.
These details can affect your cancellation timing and data access.
Annual subscriptions may have early termination terms. Monthly plans typically cancel at the next billing date with continued access until then.
Your heatmaps, session recordings, and survey responses will be deleted after cancellation. Export anything you need to keep first.
Other team members will lose access when you cancel. Make sure they've exported any data they need before proceeding.
If cost or features are your main concern, you might be able to adjust your plan instead of cancelling completely.
If you can't cancel through your Hotjar account, you may need to contact support directly. The right option depends on your specific situation.
If you can't access your account or find the cancel option, contact Hotjar support via email
support@hotjar.com
Common questions about cancelling Hotjar and what to expect.
