Cancelling Holafly depends on how you purchased your eSIM plan. This guide covers cancellation through the Holafly website, app stores, and what to do about plans that have already been activated.
Holafly eSIM plans can only be cancelled before activation. Once you install and activate the eSIM, the plan becomes non-refundable. Check your order status before attempting cancellation.
Follow these steps to cancel your Holafly eSIM plan. Remember, cancellation is only possible before activating the eSIM.
Go to holafly.com and sign in using the email address you used to purchase your eSIM plan.
Click on your profile icon and select My Orders from the dropdown menu to see your purchase history.
Locate the eSIM plan you want to cancel. Check that the status shows Pending or Not Activated - activated plans cannot be cancelled.
Click on the order and look for a Cancel Order option, or contact customer support through the chat feature to request cancellation.
Follow the confirmation steps and check your email for a cancellation confirmation. Refunds typically process within 3-5 business days.
These tips cover important details about Holafly's cancellation policy and activation process.
Check these points to avoid issues with your Holafly cancellation.
Verify your eSIM hasn't been activated yet. Once activated, Holafly's no-return policy applies and you won't be eligible for a refund.
You have 30 days from purchase to use your eSIM. After this period, unused plans may be eligible for refund through customer support.
If your travel dates changed, contact support about modifying your plan rather than cancelling. Some adjustments may be possible before activation.
If your travel plans changed or you're having device issues, these alternatives might work better than cancelling completely.
If you can't cancel through your Holafly account, try one of these methods depending on how you purchased your plan.
eSIM plans purchased through the iOS Holafly app need to be refunded through Apple's App Store system.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you purchased through the Google Play Store, you'll need to request a refund through Google's system.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkYou can email customer support directly to request cancellation of unactivated eSIM plans.
help@holafly.com
Holafly offers 24/7 customer support through live chat for cancellation requests and plan modifications.
Quick answers to frequently asked questions about cancelling Holafly eSIM plans.
