Cancelling Hims depends on your treatment type and how you're billed. Some plans can be cancelled online through your account, while others require contacting customer service. This guide covers all the options.
Hims offers various treatment plans with different cancellation processes. Some subscriptions can be managed online, while specialized treatments may require speaking with their medical team to ensure safe discontinuation.
Here's how to cancel most Hims subscriptions online. Some treatments may require additional steps through customer service.
Go to forhims.com and sign in using your email and password. Click on your profile icon in the top right corner.
Click Account from the dropdown menu, then select Manage Subscription or My Treatments.
Locate the treatment you want to cancel from your active subscriptions list. Click Manage or Edit next to it.
Look for Cancel Subscription or Pause Treatment. If you don't see this option, you'll need to contact customer service.
Follow the prompts to confirm cancellation. You should receive an email confirmation within a few minutes of completing the process.
Hims treatments work differently depending on your plan and medical needs. These tips cover common edge cases.
These details can affect your cancellation timing or whether it goes through properly.
Make sure you're cancelling through the right platform. Some treatments are billed through third-party pharmacy partners.
You'll have access to your current treatment supply and any remaining consultations until your billing period ends.
Stopping certain treatments abruptly can affect results or cause withdrawal. Consult with their medical team if unsure.
If cost is the issue, you might be able to pause deliveries or switch to a lower-dose treatment instead of cancelling completely.
If you can't cancel through your account, you may need to contact customer service or use live chat support.
Customer service can process cancellations over the phone, especially for prescription treatments.
1-800-436-4467
You can email customer service to request cancellation if the online options aren't working.
support@forhims.com
Live chat is available during business hours and can help process cancellations that can't be done online.
Common questions about cancelling Hims and what to expect.
