Cancelling HeyGen isn't always straightforward — it depends on how you're being billed. This guide walks through every method including direct billing and app store subscriptions.
HeyGen subscriptions can be billed directly through their website or through app stores if you signed up via mobile. Most users are billed directly and can cancel from their account dashboard.
Follow these steps to cancel your HeyGen subscription. The process may vary slightly depending on your plan or how you signed up.
Go to HeyGen's website and log in using your email and password. If you signed up with Google or another provider, use that method to sign in.
Click on your profile picture in the top right corner, then select Account Settings from the dropdown menu.
In the left sidebar, click on Billing or Subscription to view your current plan details and payment information.
Look for a Cancel Subscription or Manage Plan button. Click it and follow the prompts to confirm your cancellation.
HeyGen may ask for feedback about your cancellation. Complete any required steps and look for an email confirmation of your cancelled subscription.
A few things that might affect your HeyGen cancellation.
These details can affect your cancellation timing or whether it goes through properly.
If you signed up through an app store, you'll need to cancel through Apple App Store or Google Play Store instead of HeyGen's website.
You'll keep access to HeyGen until your current billing period expires, even after cancelling.
Removing HeyGen from your device won't stop billing. You need to follow the proper cancellation steps.
If you're not using HeyGen much, you might be able to downgrade or pause instead of cancelling completely.
If you can't cancel through your HeyGen account, you may need to go through app stores. The right option depends on how you're being billed.
iOS users who subscribed through the app need to cancel via iPhone settings or App Store.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you subscribed through the Android app, cancel through Google Play Store subscriptions.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkHeyGen offers live chat support for subscription issues and cancellation help.
Common questions about cancelling HeyGen and what to expect.
Step-by-step guides for other software services.
