Cancelling Heap depends on your account type and contract terms. This guide covers cancellation for both monthly and annual plans, including what happens to your data.
Heap cancellation requires account admin privileges. If you're on an annual contract, cancellation terms may apply. Check your contract before initiating cancellation.
These steps work for account administrators. If you're not an admin, you'll need admin access or contact support directly.
Go to heap.io and sign in with your account credentials. Make sure you're using an admin account.
Click your profile icon in the top right corner, then select Account Settings from the dropdown menu.
In the account settings, find and click on Billing or Subscription in the left sidebar menu.
Look for Cancel Subscription or Downgrade Plan. If you don't see these options, you may need to contact support.
Follow the prompts to confirm your cancellation. You may need to provide feedback about why you're cancelling.
These details can help you avoid common issues when cancelling Heap analytics.
Check these points to avoid issues with your Heap cancellation.
Annual contracts may have specific cancellation terms or require notice periods. Monthly plans typically cancel at the end of your billing cycle.
Once cancelled, you'll lose access to your analytics data and reports. Export any data you need before cancelling your subscription.
Only account administrators can cancel Heap subscriptions. Make sure you have the necessary permissions or coordinate with your admin.
If cost is a concern, you might be able to downgrade your plan instead of cancelling completely.
If you can't cancel through your account settings, you may need to contact Heap support directly.
Contact Heap support via email if you can't find cancellation options in your account or need help with contract terms.
support@heap.io
Common questions about cancelling Heap and what to expect.
