Cancelling Global Entry depends on your membership status and timing. This guide covers withdrawal for pending applications, membership termination, and refund eligibility for various scenarios.
Global Entry cancellation works differently depending on whether your application is pending or you're an active member. Pending applications can be withdrawn online, but active memberships require contacting CBP directly.
These steps work for pending applications. Active members need to contact CBP directly since there's no online cancellation for approved memberships.
Go to the Trusted Traveler Programs website and sign in with the same account you used to apply for Global Entry.
Once logged in, you'll see your Application Status page showing your current Global Entry application and its status.
Look for a Withdraw Application button or link next to your pending Global Entry application. This option only appears for applications that haven't been approved yet.
Click Withdraw Application and confirm your decision. The system will ask you to verify that you want to cancel your Global Entry application.
Your application status should update to show Withdrawn. You may receive a confirmation email, though this isn't guaranteed for all withdrawals.
Global Entry has unique rules around cancellation timing and refunds that differ from typical subscription services.
These details can help you decide if cancelling is really the right choice for your situation.
Global Entry applications currently take 8-12 months to process. If you cancel now, you'll go to the back of the line if you reapply later.
If location or timing is the issue, you might be able to reschedule your interview to a different location or date rather than cancelling entirely.
Global Entry includes TSA PreCheck benefits. Cancelling means losing both programs, even if you only intended to cancel one.
Depending on why you want to cancel, these alternatives might work better than withdrawing your application completely.
If you can't withdraw online, these methods work for both pending applications and active memberships.
You can call the Trusted Traveler Programs helpdesk to cancel your membership or get help with application withdrawal.
855-DHS-TRIP (855-347-8747)
For active memberships or complex situations, you can send a written cancellation request to CBP.
U.S. Customs and Border Protection, Trusted Traveler Programs, 1300 Pennsylvania Avenue NW, Washington, DC 20229
Quick answers to frequently asked questions about cancelling Global Entry.
