There are a few different ways to cancel GitLab, and the right one depends on how you signed up. This guide covers cancellation through the GitLab website, app stores, and third-party billing.
GitLab subscriptions often include annual commitments with automatic renewal. Most users are billed directly through GitLab's website, but enterprise customers may go through resellers or have custom billing arrangements.
Follow these steps to cancel your GitLab subscription. The process may vary slightly depending on your plan or billing arrangement.
Go to gitlab.com and sign in to your GitLab account using your email and password.
Click your profile avatar in the top right, then select Edit profile. In the left sidebar, click Billing.
Locate your active subscription in the billing section. Click Manage subscription next to your plan.
In the subscription management page, look for Cancel subscription or End subscription. Click this option.
GitLab may ask for feedback. Complete any required fields and click Confirm cancellation to finalize the process.
GitLab subscriptions can work differently depending on your plan or how you signed up. These tips cover common edge cases.
These details can affect your cancellation timing or whether it goes through properly.
Some GitLab subscriptions are purchased through resellers or cloud marketplaces. If you don't see billing options in your GitLab account, check with your IT department or original purchase source.
After cancelling, you'll still have access to GitLab Premium features until your current billing period expires. Then your account will downgrade to the free tier.
Make sure to export any critical repositories, issues, or project data before your subscription expires, as some features may become unavailable on the free tier.
If cost is your main concern, you might be able to downgrade or adjust your billing cycle instead of cancelling completely.
If you can't cancel through your GitLab account, you may need to go through app stores or contact support. The right option depends on how you're being billed.
If your GitLab subscription was purchased through a reseller or cloud marketplace, you'll need to cancel through them instead.
AWS Marketplace
Google Cloud Marketplace
Azure Marketplace
Software resellers and VARs
GitLab provides phone support for Premium and Ultimate customers who need assistance with billing or cancellation.
You can email GitLab support to request subscription cancellation, though using the website is usually faster.
support@gitlab.com
GitLab offers support chat for Premium and Ultimate customers who need help with subscription changes.
Common questions about cancelling GitLab and what to expect.
