Cancelling FullStory depends on your subscription type and billing method. This guide covers cancellation through your FullStory account settings, billing management, and enterprise contract considerations.
FullStory offers both self-service and enterprise plans. Enterprise customers typically need to contact their account manager to cancel, while self-service plans can be cancelled directly through account settings.
These steps work for self-service FullStory plans. Enterprise customers should contact their account manager directly.
Go to fullstory.com and sign in with your account credentials. Make sure you're logged in as an admin or billing contact.
Click your profile icon in the top right corner, then select Settings from the dropdown menu.
In the left sidebar, click on Billing & Usage. This section shows your current plan details and billing information.
Scroll down to find the Cancel Subscription button or link. Click it to start the cancellation process.
Follow the prompts to confirm your cancellation. You may be asked to provide feedback about why you're leaving. Your access continues until your billing period ends.
A few things that might affect your FullStory cancellation process.
These details can affect your cancellation timing or whether it goes through properly.
While most plans provide access until the end of your billing period, some enterprise contracts may terminate access immediately upon cancellation.
If you need to export session recordings or analytics data, start this process before cancelling as it can take several hours for large datasets.
Cancelling removes access for all team members on your account. Make sure to coordinate with your team before proceeding.
If cost is your main concern, you might be able to downgrade or adjust your plan instead of cancelling completely.
If you can't cancel through your account settings, you may need to contact FullStory support directly.
Email FullStory support if you need help cancelling your subscription or have billing questions.
support@fullstory.com
FullStory offers live chat support for billing questions and cancellation assistance.
Quick answers to common questions about cancelling FullStory.
