Cancelling Formstack depends on your subscription type and billing method. This guide covers cancellation through your account dashboard, what happens to your forms and data, and alternative options to consider.
Formstack often requires annual commitments even with monthly billing. If you're on an annual plan, cancelling early may result in charges for the remaining term. Check your plan type before cancelling.
These steps work for most Formstack subscriptions. Annual plans may require contacting support directly.
Go to formstack.com and log in using your credentials. Click on your profile icon in the top right corner.
From the dropdown menu, select Account Settings or Billing to view your subscription details.
Look for Subscription or Plan Details in the left sidebar. This section shows your current plan and billing information.
If available, click Cancel Subscription. For annual plans, you may need to click Contact Support to request cancellation.
Follow the prompts to confirm your cancellation. You should receive an email confirmation within a few minutes.
Formstack subscriptions work differently depending on your plan type. These details can affect your cancellation.
These details can affect your cancellation timing and data access.
Annual Formstack plans often have early termination fees. Review your original agreement to understand any penalties for cancelling early.
Download all form submissions, reports, and any documents you've created. Access to this data may be restricted after cancellation.
Formstack typically bills at the beginning of each cycle. Cancelling after your renewal date may still result in charges for the full period.
If cost or features are the issue, these alternatives might work better than cancelling completely.
If you can't cancel through your account dashboard, you'll need to contact Formstack support directly through these methods.
Call Formstack support for immediate cancellation assistance, especially for annual plans.
1-888-204-1344
Email support if you can't find a cancel option in your account settings.
support@formstack.com
Common questions about cancelling Formstack and what happens after.
