Cancelling Dashlane depends on where you originally subscribed. This guide covers cancellation through the Dashlane website, app stores, and other billing methods to help you end your subscription properly.
Dashlane subscriptions are often purchased through app stores or bundled with other security software. If you don't see a cancel option in your Dashlane account, you'll need to cancel through your original payment provider instead.
These steps work for most Dashlane users billed directly. If you subscribed through an app store, see the alternative methods section below.
Go to the Dashlane website and log in using your email and master password. Make sure you're accessing your account through the web browser, not the mobile app.
Click on your profile icon in the top right corner, then select My Account from the dropdown menu to access your account settings.
In the account dashboard, look for the Subscription or Plan & Billing section. Click on it to view your current subscription details.
Find and click the Cancel Subscription or Turn off auto-renewal button. You may be asked to provide feedback about why you're cancelling.
Review the cancellation details and confirm your decision. You should receive an email confirmation that your Dashlane subscription has been cancelled.
A few things that might affect your Dashlane cancellation or help you avoid common issues.
These details can affect your cancellation timing or whether it goes through properly.
You'll keep your Dashlane Premium features until your current billing cycle ends, even after cancelling. The service doesn't prorate refunds for unused time.
Annual subscribers need to cancel before their renewal date to avoid being charged for another full year. Monthly subscribers have more flexibility with timing.
Removing the Dashlane app from your devices won't cancel your subscription. You'll continue being charged until you formally cancel through the proper channels.
If cost is your main concern, you might be able to downgrade or switch billing cycles instead of cancelling completely.
If you can't cancel through your Dashlane account, you may need to go through app stores or third-party billing. The right option depends on how you originally subscribed.
iOS users who subscribed through the App Store must cancel their Dashlane subscription through Apple's subscription management.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you subscribed to Dashlane through the Google Play Store on Android, you'll need to cancel through Google Play subscriptions.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkYou can contact Dashlane support via email to request subscription cancellation if you're unable to cancel through other methods.
support@dashlane.com
Dashlane offers live chat support for premium users who need help with cancellation or account issues.
Common questions about cancelling Dashlane and what to expect.
Step-by-step guides for other security and software services.
