There are a few different ways to cancel Care.com, and the right one depends on how you signed up. This guide covers cancellation through the Care.com website, app stores, and third-party billing.
Most Care.com users can cancel directly through their account settings. Some users who signed up through promotional partnerships may need to contact customer service instead.
Follow these steps to cancel your Care.com subscription directly. The process works for most users who signed up through the website.
Go to Care.com and sign in with your email and password. Make sure you're logged into the account that has the active membership.
Click on your profile picture or name in the top right corner, then select Account Settings from the dropdown menu.
In the left sidebar, click on Membership or Billing. You'll see your current plan details and payment information.
Look for the Cancel Membership button or link. Care.com may ask you to complete a brief survey about why you're cancelling.
Review the cancellation details and confirm. You should see an on-screen confirmation and receive an email confirming your Care.com membership has been cancelled.
Care.com subscriptions can work differently depending on your plan or how you signed up. These tips cover common edge cases.
These details can affect your cancellation timing or whether it goes through properly.
Make sure Care.com is actually charging you directly. If you signed up through a promotion or partner site, you may need to cancel through them instead.
Care.com typically charges monthly or annually. Cancel before your next renewal date to avoid being charged for another billing period.
Save any caregiver contact information, references, or documents you need before cancelling, as access to some features may be limited after.
If you're cancelling due to cost or temporary needs, you might be able to pause or downgrade instead of cancelling completely.
If you can't cancel through your Care.com account, you may need to go through phone support. The right option depends on how you're being billed.
If you can't find the cancel option in your account or need help with your cancellation, Care.com customer service can assist.
1-877-227-3115
Common questions about cancelling Care.com and what to expect.
